Terms of Sales

Welcome to Zebrabook. We hope that we can process your order in a timely and satisfactory manner.
Zebrabook is an online publisher of personalized books for children. All Zebrabook are made in a unique way for each child’s first name.

These Terms and Conditions govern the content and use of the Website zebrabook.com (referred to herein as the “Website” and determine the terms and conditions under which we deliver the products available on the website (referred to herein as “Products”). Please read these Terms and Conditions of Sale carefully before using our website and ordering products from it. By using this website and/or ordering products, you acknowledge that you have read, understood and accepted these General Terms and Conditions. 

These Terms and Conditions apply to all sales of Products by Zebrabook via the website and supersede all other documents or practices in force in the sales area, unless we agree otherwise in writing. If you do not agree to these Terms and Conditions, please do not use the website. Please note that we may change these Terms and Conditions and you should review them regularly. If you do not accept any changes, you must stop using the website. If you continue to use it, it will be deemed that you have accepted the change.

DEFINITIONS

"Buyer" means the person named in the order;
“Contract” means the Order and the Order Confirmation;
"Non-conforming Product" means a product that contains a defect or error; or is imperfect or has imperfections in relation to the order;
"Order" means your order of a product on the website;
“Price” means the price including packing and postage costs plus any taxes, promotional offers or discounts in effect at the time of ordering.
“Terms and Conditions” means the terms and conditions of purchase and sale set out in this document.

ACCESSING AND USING THE WEBSITE

You may not use the website in an inappropriate, unlawful or illegal manner. You agree to follow all instructions we provide regarding the use of the website.
By placing your order, you agree that we may review it and its content to ensure that it complies with our guidelines and complies with these Terms and Conditions. You also acknowledge that we may refuse to process an order if we believe the content violates these Terms and Conditions and our instructions.

RIGHT OF OWNERSHIP AND USE

All intellectual property rights relating to the website, as well as all content and related material (referred to in this document as «Website Content») belong to Zebrabook. Please note that intellectual property rights refer to patents, registered and unregistered trademarks and trade marks, domain names, registered designs and design rights, copyright, database rights, moral rights and rights related to computer programs. The use of the website content is limited to personal and non-commercial purposes. Therefore, this content may not be reproduced, modified, copied, altered, distributed, framed, republished, posted, transferred or sold in any form or by any means, wholly or partially. You are not allowed to modify the copyright or other proprietary rights appearing on any content of the website.

ORDERS AND STIPULATIONS

All products are offered for sale according to their availability and subject to our acceptance of your order.
We reserve the right to refuse any order without having to justify it. No order will be considered accepted until we have confirmed it unreservedly by the order confirmation.
You will find the details of your order, the price and an estimated delivery date in the order confirmation. It is your responsibility to contact us or inform us as soon as possible in the event of an error or fault with respect to the order. Otherwise, the wrong order will be sent to you.
We are committed to showing and describing the printed colours of the products on our website as accurately as possible. However, we cannot guarantee that the colours provided will match exactly with the colours displayed on your screen or mobile phone.

PRICES, PAYMENT AND CURRENCY

All prices include VAT, based on the final value of your order and at the rate in force in Belgium at the time of your order.
Once you have placed your order and we have accepted it, payment must be made through our payment provider (Stripe). Full payment will be taken and the contract will then come into effect.
You must ensure that all details you give us regarding your order and its delivery are correct. Also make sure that the payment method you choose is yours and that you have enough funds or credits available to cover the full cost of the order.

Delivery

The place of delivery of your products will be agreed upon at the time of ordering, and delivery (unless otherwise agreed by the parties) will be made by first class postage-paid courier.
We are committed to processing your order and manufacturing your product within the agreed time for each item. However, the manufacturing time may vary; therefore, the delivery times given for goods are for information purposes only.
You are responsible for checking your product upon delivery. In case the order was delivered by a carrier, you must sign the delivery or acceptance slip. Your signature on such a document will constitute valid proof that you have received your order free of any apparent defect or damage. The delay or non-delivery of a portion of your order does not entitle you to refuse your order or any part of it. If the goods are presumed to be defective or damaged upon delivery, you must give a written description of the alleged damage or defect at the time of delivery. This description must be signed by you or on your behalf.
We reserve the right to deliver your order in several instalments. In this case, each delivery will constitute a separate contract.
If you do not take delivery of your order in accordance with these provisions, we are under no obligation to refund.

RISK AND OWNERSHIP

The risk of loss or damage to your order is transferred to you at the time of delivery to the agreed address. Notwithstanding delivery and transfer of the risk of the order, ownership of the order will not be transferred to you until we have received your full payment of the price and all other amounts due or payable, in accordance with the order or any other order you have placed.

RETURNS, REFUNDS AND CANCELLATION RIGHTS

You have the right to cancel an order in the following circumstances:
If we were unable to deliver the Order within 30 days of the date you placed the Order;
If an order is cancelled in accordance with the conditions referred to above, we will be responsible for all sums paid (including postage incurred for the initial delivery and other deliveries (if any) related to the order in question.
The notification of the wish to cancel must be made by e-mail to support@zebrabook.com.
For the sake of clarity, with the exception of legal provisions relating to consumer protection and legal provisions on warranty for hidden defects, Nothing in the General Conditions grants you any right of cancellation with respect to products that, by their nature, have been made according to your specifications or are clearly customized.
You must return the product to us in its original packaging (which you must keep for this purpose).
Nothing in this clause affects your rights as derived from the applicable legal and regulatory provisions.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

Although we make every effort to ensure that the information contained on this site (“Site Content”) is correct and free of errors, we do not warrant the accuracy or completeness of the content of this site. We may make changes to the content of the site or any product, price or charge described on it at any time without notice. The content of this site may not be updated and we cannot undertake to update this support regularly.
We will use our best efforts and all necessary attention to the provision of the site. Some of the content on this site may be provided by third parties and, therefore, we cannot guarantee , nor assume full responsibility for the accuracy, completeness, timeliness or reliability of the Content on this site.
Therefore, except as expressly provided for in these General Terms and Conditions, the site and all content of the site are provided on it “as is” without any representation or warranty of any kind, whether explicit or implied (whether by fact, usage, by the Articles of Association or otherwise). To the fullest extent permitted by law, we disclaim all other conditions, representations, assertions and warranties (including, without limitation, any implied warranty that the Site or the Site Content is in conformity with a specific purpose, or that your use of the Site or the Site Content will not infringe the rights of third parties).
We cannot guarantee that the site, the content of the site and the functions of the site will be uninterrupted or contain no errors, and that the defects will be corrected immediately or that the site or server that makes it accessible does not contain viruses or other harmful components. We cannot guarantee and undertake that the site and the content of the site will meet your requirements and we give no warranty with respect to the use or results of the use of the site content in terms of completeness, accuracy, reliability or otherwise. We will not be liable for the security of the site or any malfunction, whatever the cause, of loss of or corruption of materials in transit, or loss of or corruption of materials or data when downloading to a computer system.

RESPONSIBILITY

We warrant that the product purchased through the site is of satisfactory quality and is reasonably suitable for the purposes for which products of the same type are usually provided. To the fullest extent permitted by law, we disclaim all other terms, conditions, representations, statements and warranties, whether express or implied (whether in fact, by use, by statute or otherwise).
Our liability for losses incurred by you as a result of our failure to comply with this Agreement is strictly limited to the net purchase price of the Product you have purchased (excluding taxes and shipping costs).
Nothing in these Terms and Conditions excludes or limits our liability for: death or personal injury caused by our negligence; or any loss you may have suffered as a result of a fraudulent declaration we may have made; or any liability that cannot be excluded or limited under applicable law.
You expressly consent that your use and navigation on the site and use of the site content is at your own risk.
Subject to the foregoing, you acknowledge that we are not responsible for: (a); (b) any loss, claim or damage, or punitive damages, special, incident or consequential of any kind not directly related to the incident causing your claim; or (c) any loss of profit or loss of savings or loss or corruption of data (whether in all cases direct or indirect), whether it is in all cases contractual, tort (including negligence), or whether it is a fault-free liability, or otherwise that results from, or is in any way related to (i) the use of this site or the content of the site; (ii) these Terms and Conditions (iii) to the products (iv); failure or delay in the use of elements of the site, content of the site or any service, including but not limited to the unavailability of the site, content of the site or services, regardless of the length of the downtime; (v) use of any Site content or other related information, materials, software, products, services and graphics obtained through the Site, and in all cases, even if we have been warned of the possibility of such loss and damage.
We shall not be liable for any loss, damage, expense or expense (including lost profit) arising directly or indirectly from the failure to perform or delay in performing obligations under the Terms and Conditions due to an event or circumstances beyond our control, including but not limited to strikes, social movements, power and equipment supply failures, government measures or natural disasters.
The law in your country of residence may not permit the limitation or exclusion of liability or incidental or consequential damages, in which case the above limitation and exclusion will not apply.
Due to the risks inherent in using the internet, we cannot be held responsible for any damage or viruses that may infect your computer equipment or other property when you use or browse the site. Downloading or otherwise acquiring the content of the site through the site is done at your sole discretion and at your own risk, and, with the agreement that you will be solely responsible for any damage caused to your computer system or loss of data resulting from downloading or acquiring the content of this site.

Unmemorialization

You agree to indemnify us, defend us and release us from any liability as our company and our directors, employees, agents, subcontractors, partners, information providers and licensors in respect of all claims, claims for damages, actions, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred by any of these parties and any claim or prosecution, whether or not initiated, arising from or in connection with your improper use of the Site, the Site’s content or services provided by the Site, your actions in relation to the Site or services provided or other users of the Site, purchases, transactions, agreements or arrangements with any third party through the Site or on a third party’s site, or any violation of these terms and conditions or any law or rights of any third party.

Termination

We may remove the site or cease providing any of the services available through the site at any time in our sole discretion for any reason.
We may terminate your access to the site for any reason at our sole discretion and at any time with notice.

DATA PROTECTION AND CONFIDENTIALITY

We will only use the personal information that we collect from you in accordance with our privacy policy. This policy is an essential part of these terms and conditions and it is important that you read it. By accepting these Terms and Conditions, you also accept our privacy policy and consent to it.

APPLICABLE LAW

This agreement shall be concluded under Belgian law and subject to the jurisdiction of the courts of Belgium.

PLACE AN ORDER

You will need to follow the procedure described on the site to place an order. Details of the price payable for any product and the payment process are posted on the site.
The delivery times or dates shown are estimates only. We will use reasonable efforts to deliver the goods within the specified time.
By placing an order through the site, you will indicate an offer to purchase a product and accept these terms of sale as well as our General Conditions. All orders will be subject to our acceptance and we will have the right to refuse any order you place. We will provide a written confirmation of your order to the email address you give us at the time of placing it, but this confirmation does not constitute acceptance. We will indicate our acceptance of your order when we have received full payment from you, and send you a confirmation e-mail, which will result in the conclusion of the contract. Once the payment has been received in full, we will start processing your order and create your custom book Zebrabook. Once we start creating your book Zebrabook, your order will not be able to be cancelled. We will require payment for the book Zebrabook in full before it is made and shipped. If we are unable to fulfill your order after accepting the payment, we may refund you and cancel the contract.
We may discontinue or change any products or services at any time without notice. These products may also become unavailable without notice. We will not be liable if a product or service is no longer available.
You agree that all information you provide us in connection with the purchase is accurate, whether credit or debit card, or electronic wallet, that you will use is yours and its balance or credit facilities will be sufficient to cover the cost of the product. If payment is not received in full, we will have no obligation to deliver the product.

PRICE AND PAYMENT

Payment for the products will be made through a third party payment service provider. You will be asked to submit your payment information to this third party provider and may need to accept additional terms and conditions regarding the use of this service. We will not accept, and hereby exclude, to the extent permitted by applicable law, any liability arising from or in connection with your use of such third party payment provider’s payment services.
We may change the price of any product before you place an order.
Although we will do our best to ensure that this does not happen, some of the products listed on the site may be accompanied by an incorrect price, In particular, when the price may increase between the time you place your order and the time we accept it. We will generally check prices as part of shipping procedures so that if the current price of a product is lower than the indicated price, we will charge the lowest amount at the time of shipment. If the price of the product is higher than the one shown on the site, we will contact you to collect your instructions or inform you of our refusal to proceed with your order, in our sole discretion, so you can then order it again for the correct price if you wish.
Prices include VAT and all other applicable taxes and/or import duties. Prices also include worldwide shipping costs by air mail, except in certain cases where we will contact you to inform you of these costs.

ACCEPTANCE OF DELIVERY

You will be required to inspect the product or products for any defects or non-conformity before signing the receipt indicating that they were delivered to you in good condition. If you sign the receipt indicating that they were delivered to you in good condition, you will accept that they have been returned to you in an acceptable condition. Products for which no receipt is signed but are accepted will be deemed to have been delivered in good condition.
If you see any signs of damage on the package, please indicate that it was delivered to you in poor condition. If you do not, we will not be able to refund or replace the product beyond your legal rights.
You will need to be available to accept delivery on the date indicated, as the courier service will only make 2 new delivery attempts, after which the package will be returned to us at your expense. If the delivery is refused or returned due to an incorrect address, you will be liable for the return costs.
Miscellaneous, any notification or request relating to these General Conditions, or to sales concluded under said conditions, must be delivered to Zebrabook.

MY MINI BUDDIES SNC

Rue de la Cigale, 100

1170 Brussels

Belgium

No. VAT: 0765.372.065