General conditions of sale

Welcome to Zebrabook. We hope that we can process your order timely and satisfactorily.
Zebrabook is an online publisher of personalized children's books. All the books of Zebrabook are made uniquely for each child’s first name.

These General Conditions govern the content and use of the Website. zebrabook.com (referred to in this document as the “Website” and determine the terms and conditions under which we deliver the products available on the website (referred to in this document as “Products”). Please read these Terms and Conditions of Sale carefully before using our website and ordering products from it. By using this website and/or ordering products, you acknowledge that you have read, understood and accepted these General Conditions. 

These General Conditions apply to all sales of Products by Zebrabook via the website and take precedence over all other documents or practices in force in the sales sector, unless we agree otherwise in writing. If you do not accept these General Conditions, we ask you not to use the website. Please note that we may change these Terms and Conditions and you should therefore review them regularly. If you do not accept a modification, you must stop using the website. If you continue to use it, you will be deemed to have accepted the modification.

DEFINITIONS

“Buyer” means the person named on the order;
“Contract” means the Order and the Order Confirmation;
“Non-Conforming Product” means a product which contains a defect or error; or which is imperfect or presents imperfections in relation to the order;
“Order” means your order for a product on the website;
“Price” means the price including packaging and postage costs as well as any taxes, promotional offers or discounts in force at the time of the order.
“Terms and Conditions” means the terms and conditions of purchase and sale set out in this document.

ACCESSING AND USING THE WEBSITE

You may not use the Website in any inappropriate, unlawful or illegal manner. You agree to comply with all instructions that we provide to you regarding the use of the website.
By placing your order, you agree that we may review it and its contents to ensure that it complies with our guidelines and complies with these Terms and Conditions. Likewise, you acknowledge that we may refuse to process an order if we believe that the content violates these Terms and Conditions as well as our guidelines.

RIGHT OF OWNERSHIP AND USE

All intellectual property rights relating to the website, as well as all content and materials relating thereto (referred to in this document as “Website Content”) belong to Zebrabook. Please note that intellectual property rights mean patents, registered and unregistered trademarks and trademarks, domain names, registered designs and design rights, copyrights, database rights, moral rights and rights relating to computer programs. The use of the content of the website is limited to personal and non-commercial purposes. Therefore this content may not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transferred or sold in any form or by any means, in whole or in part. You may not modify the copyright or other proprietary rights contained in any content on the Website.

ORDERS AND STIPULATIONS

All products are offered for sale based on availability and subject to our acceptance of your order.
We reserve the right to refuse any order without having to justify it. No order will be considered accepted until we have confirmed it without reservation by order confirmation.
You will find details of your order, price and an estimated delivery date in the order confirmation. It is your responsibility to contact or inform us as soon as reasonably possible in the event of an error or mistake regarding the order. Otherwise, the incorrect order will be sent to you.
We are committed to showing and describing as accurately as possible the printed colors of the products that appear on our website. However, we cannot guarantee that the colors provided correspond exactly to the colors appearing on your screen or mobile phone.

PRICES, PAYMENT AND CURRENCIES

All prices include VAT, based on the final value of your order and at the rate in force in Belgium at the time of your order.
Once you have placed your order and we have accepted it, payment must be made via our payment provider (Stripe). Full payment will be taken and the contract will then come into force.
You must ensure that all details you give us regarding your order and its delivery are correct. Also make sure that the payment method you choose is yours and that you have sufficient funds or credits available to cover the full cost of the order.

DELIVERY

The place of delivery of your products will be that agreed when ordering, and delivery (unless the parties agree otherwise) will be by prepaid first class post.
We are committed to processing your order and manufacturing your product within the agreed time for each item. However, manufacturing time may vary; The deadlines given for the delivery of goods are therefore indicative only.
You are required to check your product upon delivery. If the order was delivered by a carrier, you must sign the delivery or acceptance slip. Your signature on any such document will constitute valid proof that you have received your order free from any apparent defect or damage. The delay or non-delivery of a portion of your order does not entitle you to refuse your order or part of the order. If the products are alleged to be defective or damaged upon delivery, you must give a written description of the alleged damage or defect at the time of delivery. This description must be signed by you or on your behalf.
We reserve the right to deliver your order in several installments. In this case, each delivery will constitute a separate contract.
If you do not take delivery of your order in accordance with these provisions, we are under no obligation to provide a refund.

RISKS AND PROPERTY

Risk of loss or damage to your order passes to you upon delivery to the agreed address. Notwithstanding delivery and the passing of risk of the order, title to the order shall not pass to you until we have received your full payment of the price and all other amounts due or payable in accordance with the order or any other order placed by you.

RETURNS, REFUNDS AND CANCELLATION RIGHTS

You have the right to cancel an order in the following circumstances:
If we have not been able to deliver the Order within 30 days from the date you placed the order;
If an order is canceled in accordance with the conditions referred to in point above, we will be responsible for all monies paid (including postage incurred for the initial delivery and further deliveries (if applicable) relating to the order in question.
Notification of the wish to cancel must be made by e-mail to support@zebrabook.com.
For the sake of clarity, with the exception of the legal provisions relating to consumer protection as well as the legal provisions relating to the guarantee of hidden defects, nothing in the General Conditions grants you cancellation rights with regard to products which, by their nature, have been made according to your specifications or which are clearly personalized.
You must return the product to us in its original packaging (which you must keep for this purpose).
Nothing in this clause affects your rights as derived from the regulatory and legal provisions in force.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

Although we endeavor to ensure that the information contained on the site (“Site Content”) is correct and error-free, we do not guarantee the accuracy and completeness of the content on the site. We may make changes to the content of the Site, or to any products, prices or fees described therein, at any time without notice. The content of the site may not be updated and we cannot commit to regularly updating this material.
We will use our best efforts and use all necessary care in providing the site. Some of the content of the site may be provided by third parties and, therefore, we cannot guarantee, nor assume full responsibility for, the accuracy, completeness, currentness or reliability of the Content of this site.
Consequently, except as otherwise expressly provided in these General Conditions, the site and all content of the site are provided thereon “as is” without representation or warranty of any kind, whether express or implied (whether in fact, by usage, by statute or otherwise). To the fullest extent permitted by law, we disclaim all other conditions, representations, affirmations and warranties (including, without limitation, any implied warranty that the site or the site content is fit for a particular purpose, or that your use of the site or the site content will not infringe the rights of third parties).
We cannot guarantee that the Site, the Site Content, and the Site functions will be uninterrupted or error free, and that defects will be immediately corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. We cannot guarantee or warrant that the Site and the Site Content will meet your requirements and we make no warranties with respect to the use or the results of the use of the Site Content in terms of their completeness, accuracy, reliability, or otherwise. We will not be responsible for the security of the site or for any malfunction, regardless of the cause, loss of or corruption of materials in transit, or loss of or corruption of materials or data when downloaded to a computer system.

RESPONSIBILITY

We warrant to you that the product purchased through the site is of satisfactory quality and is reasonably suitable for the purposes for which products of the same type are ordinarily supplied. To the fullest extent permitted by law, we disclaim all other conditions, representations, affirmations and warranties, whether express or implied (whether by fact, usage, statute or otherwise).
Our liability for losses you suffer as a result of our failure to comply with this Agreement is strictly limited to the net purchase price of the Product you purchased (excluding taxes and shipping costs).
Nothing in these Terms and Conditions excludes or limits our liability for: death or personal injury caused by our negligence; or any loss you may have suffered as a result of any fraudulent declaration we may have made; or any liability which cannot be excluded or limited under applicable law.
You expressly agree that your use and browsing of the site and use of the content of the site is at your sole risk.
Subject to the foregoing, you acknowledge that we are not responsible for: (a); (b) any loss, claim or damage, or punitive, special, incidental or consequential damages of any kind not directly associated with the incident giving rise to your claim; or (c) any loss of profit or loss of savings or loss or corruption of data (whether in any case direct or indirect), whether in any case in contract, tort (including negligence), strict liability, or otherwise which arises from, or is in any way relating to (i) the use of this site or the content of the site; (ii) these General Conditions (iii) the products (iv); failure or delay in the use of elements of the site, the content of the site or any services, including but not limited to the unavailability of the site, the content of the site or the services, regardless of the length of the period of unavailability; (v) the use of any content on the Site or other information, materials, software, products, services and related graphics obtained through the Site, and in any case even if we have been advised of the possibility of such losses and damages.
We will not be liable for any loss, damage, cost or expense (including loss of profits) arising directly or indirectly from any failure or delay in performing any obligations under the Terms and Conditions due to any event or circumstances beyond our control, including but not limited to strikes, industrial action, failure of power supply and equipment supply, governmental action or natural disasters.
The law in force in your country of residence may not allow the limitation or exclusion of liability or incidental or consequential damages, in which case the above limitation and exclusion may not apply.
Due to the risks inherent in the use of the Internet, we cannot be held responsible for any damage to, or viruses that may infect, your computer equipment or other property while you use or browse the Site. Downloading or otherwise acquiring content from the site through the site is done at your own discretion and risk, and with the understanding that you will be solely responsible for any damage to your computer system or loss of data that results from the download or acquisition of content from this site.

COMPENSATION

You agree to indemnify, defend and hold us and our company and our directors, employees, agents, contractors, partners, information providers and licensors harmless from and against all claims, demands for damages, actions, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of these parties and any claim or legal proceeding, brought or alleged, arising out of or in connection with your non-compliant use of the Site, the Site Content or the services provided by the Site, your actions in connection with the Site or the services provided by or other users of the Site, purchases, transactions, agreements or arrangements with any third party through the Site or on a third party site, or any violation of these Terms of Use or any law or the rights of a third party.

TERMINATION

We may terminate the Site or cease providing any of the Services available through the Site at any time, in our sole discretion, for any reason.
We may terminate your access to the Site for any reason, in our sole discretion and at any time, with notice.

DATA PROTECTION AND CONFIDENTIALITY

We will only use the personal information we collect about you in accordance with our Privacy Policy. This policy constitutes an essential part of these terms and conditions and it is important that you read it. By accepting these Terms and Conditions, you also accept and agree to our privacy policy.

APPLICABLE LAW

This agreement will be concluded under Belgian law and subject to the jurisdiction of the courts of Belgium.

PLACE AN ORDER

You will need to follow the procedure described on the site to place an order. Details of the price payable in respect of any product and the payment procedure are displayed on the Site.
Delivery times or dates indicated are only estimates. We will use reasonable efforts to deliver the products within the specified time.
By placing an order via the site, you will indicate an offer to purchase a product and accept these conditions of sale as well as our General Conditions. All orders will be subject to acceptance by us and we will have the right to refuse any order you place. We will provide written confirmation of your order to the email address you provide to us at the time of placing it, but such confirmation will not constitute acceptance. We will indicate our acceptance of your order when we have received payment in full from you, and send you a confirmation email, which will conclude the contract. Once payment has been received in full, we will begin processing your order and creating your personalized book Zebrabook. Once we start creating your book Zebrabook, your order can no longer be canceled. We will require payment for the book Zebrabook in its entirety before producing and shipping it. If we are unable to fulfill your order after accepting payment, we may refund you and cancel the contract.
We may stop offering or change products or services at any time without notice. Likewise, these products may become unavailable without notice. We will not be liable if a product or service is no longer available.
You undertake that all information you provide to us in connection with the purchase will be accurate, that the credit or debit card, or e-wallet, you use is yours and that its balance or credit facilities will be sufficient to cover the cost of the product. If payment is not received in full, we will have no obligation to deliver the product.

PRICE AND PAYMENT

Payment for the Products will be made through a third party payment service provider. You will be asked to submit your payment information to such third party provider and you may be required to agree to additional terms and conditions regarding the use of this service. We cannot accept, and hereby exclude, to the extent permitted by applicable law, any liability arising out of or in connection with your use of the payment services of any such third party provider.
We may change the price of any product before you place an order.
Although we will make every effort to ensure that this does not happen, some of the products listed on the Site may be incorrectly priced, particularly where the price may increase between the time you place your order and the time we accept it. We will generally verify prices as part of shipping procedures so that if the now current price of a product is lower than that stated, we will charge the lower amount at the time of shipment. If the current price of the product is higher than that stated on the Site, we will contact you for your instructions or inform you of our refusal to fulfill your order, in our sole discretion, so that you can then reorder it for the correct price if you wish.
Prices include VAT and all other applicable taxes and/or import taxes. Prices also include worldwide delivery charges by airmail, except in certain cases where we will contact you to advise you of these charges.

ACCEPTANCE OF DELIVERY

You must inspect the product(s) received for possible defects or non-conformity before signing the receipt indicating that they have been delivered to you in good condition. If you sign the receipt stating that they were delivered to you in good condition, you will accept that they were delivered to you in acceptable condition. Products for which no receipt is signed, but which are accepted, will be deemed to have been delivered in good condition.
If you notice any signs of damage to the package, please indicate that it was delivered to you in poor condition. Otherwise, we will not be able to refund or replace the product beyond the legal rights you have.
You will need to be available to accept delivery on the date indicated, as the courier will only make 2 further delivery attempts, after which the parcel will be returned to us at your expense. If delivery is refused or returned due to an incorrect address, you will be liable for return shipping costs.
Miscellaneous provisions, any notification or request relating to these General Conditions, or to sales concluded under these conditions, must be delivered to Zebrabook.

MY MINI BUDDIES NCS

Rue de la Cigale, 100

1170 Brussels

Belgium

VAT number: 0765.372.065